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Terms of Service

Effective Date: February 27, 2026  |  Last Updated: February 27, 2026

1. Acceptance of Terms

By downloading, installing, accessing, or using the StepToGoal mobile application, web application, or any related services (collectively, the "Service"), you ("User", "you") agree to be legally bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you must not access or use the Service.

The Service is operated by Goalin LLP (TOO "Goalin", Товарищество с ограниченной ответственностью "Goalin"), BIN 260240021438, registered in the Republic of Kazakhstan, Astana ("Company", "we", "us", "our").

These Terms constitute a legally binding agreement between you and Goalin LLP. Your continued use of the Service following any changes to these Terms constitutes acceptance of the revised Terms.

2. Description of Service

StepToGoal is a goal planning and achievement platform that provides:

  • Goal creation, tracking, and management across multiple levels (global goals, sub-goals, monthly/weekly plans)
  • AI-powered coaching, plan generation, and personalized advice (powered by OpenAI)
  • Daily task management with habit tracking and streak counting
  • Calendar-based scheduling, smart reminders, and notifications
  • Voice input for goal creation and AI interaction
  • Wish map (vision board) with AI-generated images
  • Progress analytics and insights

The Service is available on iOS, Android, and via the web application at app.steptogoal.io. Feature availability may vary by platform and subscription plan.

3. Eligibility and Account Registration

  • You must be at least 16 years of age to use the Service (13 years for US residents under COPPA, with parental consent).
  • You must provide a valid email address to create an account.
  • You are solely responsible for maintaining the confidentiality and security of your account credentials.
  • You are responsible for all activities that occur under your account.
  • You agree to provide accurate, current, and complete information and to keep it updated.
  • One account per natural person. Creating multiple accounts to circumvent restrictions may result in termination of all associated accounts.
  • You must not create an account on behalf of any person other than yourself without their explicit authorization.

4. Subscription Plans and Payments

4.1 Free Tier

The Service offers a free tier with limited features, including:

  • Up to 3 active goals; 5 daily AI coach messages; 3 wish map items; 5 daily tasks; 3 daily voice transcriptions; 1 AI image generation; basic planning features.

Free tier limitations are subject to change at our discretion with reasonable notice.

4.2 Pro Subscription

A Pro subscription unlocks all Service features including unlimited goals, unlimited AI messages, unlimited voice input, AI image generation, advanced analytics, smart reminders, and streak protection.

Subscription prices: $5.99/month (monthly plan) or $29.99/year ($2.49/month billed annually). Prices are displayed in USD and may vary by region. Applicable taxes may be added by the payment processor. All displayed prices are subject to change with prior notice.

4.3 Free Trial

New users may receive a 7-day free trial of the Pro plan providing full access to all Pro features. Each user is eligible for one free trial only. If you do not cancel before the trial period ends, your subscription will automatically convert to a paid plan at the then-current price.

AUTO-RENEWAL NOTICE: SUBSCRIPTIONS AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD (MONTHLY OR ANNUALLY) UNLESS CANCELLED AT LEAST 24 HOURS BEFORE THE END OF THE CURRENT PERIOD. YOUR PAYMENT METHOD WILL BE CHARGED AUTOMATICALLY UPON RENEWAL. YOU CAN MANAGE AND CANCEL YOUR SUBSCRIPTION THROUGH YOUR APP STORE ACCOUNT SETTINGS (FOR MOBILE) OR THROUGH YOUR LEMON SQUEEZY ACCOUNT (FOR WEB). CANCELLATION TAKES EFFECT AT THE END OF THE CURRENT BILLING PERIOD — YOU RETAIN ACCESS UNTIL THEN.

4.4 Mobile Payment Processing (iOS and Android)

  • Subscriptions purchased via the iOS app are processed by Apple Inc. through the Apple App Store. Apple's payment terms and refund policies apply.
  • Subscriptions purchased via the Android app are processed by Google LLC through Google Play. Google's payment terms and refund policies apply.
  • Subscription management (cross-platform sync) is handled by RevenueCat, Inc.
  • To cancel a mobile subscription, use your device's App Store or Play Store account settings. We cannot process cancellations or refunds for mobile purchases directly.

4.5 Web Payment Processing (Lemon Squeezy — Merchant of Record)

Subscriptions purchased via our website (app.steptogoal.io) are processed exclusively by Lemon Squeezy Inc., which acts as the Merchant of Record for all web transactions. This means:

  • Your purchase contract for web subscriptions is with Lemon Squeezy Inc., not with Goalin LLP.
  • Lemon Squeezy collects payment, issues receipts, and is responsible for billing disputes and chargebacks.
  • All web payment data is handled exclusively by Lemon Squeezy under their Terms of Service and Privacy Policy.
  • Goalin LLP is not a party to the payment transaction and bears no liability for payment processing issues.

5. Refund Policy

5.1 Mobile Subscriptions (iOS and Android)

Refunds for subscriptions purchased through the Apple App Store or Google Play are governed exclusively by Apple's and Google's respective refund policies. We do not process refunds for mobile purchases. To request a refund:

  • iOS: Visit reportaproblem.apple.com or contact Apple Support.
  • Android: Visit Google Play Help or contact Google Support.

5.2 Web Subscriptions (Lemon Squeezy)

For subscriptions purchased via our website:

  • You may request a refund within 7 days of the original purchase date by contacting us at support@steptogoal.io.
  • Refund requests are reviewed and processed by Lemon Squeezy Inc. as Merchant of Record.
  • Refunds are not available after 7 days from the purchase date, except as required by applicable law (including EU consumer rights where a 14-day cooling-off period may apply for digital services not yet accessed).
  • No partial refunds for unused portions of a subscription period.
  • No refunds for trial-to-paid conversions if the trial was used and the cancellation deadline was missed.
  • Subscription renewals are non-refundable if cancelled after the renewal date. Cancel before the renewal date to avoid being charged.

We reserve the right to refuse refund requests if we determine the Service was used in violation of these Terms.

6. Acceptable Use Policy

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable local, national, or international law or regulation;
  • Upload, transmit, or distribute harmful, offensive, threatening, abusive, harassing, defamatory, obscene, or discriminatory content;
  • Attempt to gain unauthorized access to the Service, other users' accounts, our servers, or any connected systems;
  • Use automated tools, bots, scrapers, or scripts to access, interact with, or extract data from the Service;
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service;
  • Interfere with or disrupt the integrity, performance, or availability of the Service;
  • Circumvent, disable, or interfere with security features, subscription restrictions, or feature limitations;
  • Resell, sublicense, or redistribute access to the Service;
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity;
  • Collect or harvest any personally identifiable information from the Service without authorization;
  • Use the Service in any manner that could damage, disable, overburden, or impair our servers or networks.

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.

7. AI-Generated Content — Important Disclaimer

THE AI FEATURES OF THE SERVICE (INCLUDING GOAL COACHING, PLAN GENERATION, ADVICE, AND VOICE TRANSCRIPTION) ARE POWERED BY OPENAI AND ARE PROVIDED FOR INFORMATIONAL AND MOTIVATIONAL PURPOSES ONLY. AI-GENERATED CONTENT DOES NOT CONSTITUTE AND MUST NOT BE RELIED UPON AS PROFESSIONAL ADVICE OF ANY KIND, INCLUDING BUT NOT LIMITED TO: MEDICAL ADVICE, PSYCHOLOGICAL OR MENTAL HEALTH COUNSELING, FINANCIAL ADVICE, LEGAL ADVICE, NUTRITIONAL GUIDANCE, FITNESS INSTRUCTION, OR ANY OTHER PROFESSIONAL SERVICE REQUIRING A LICENSE.

AI OUTPUTS MAY BE INACCURATE, INCOMPLETE, OUTDATED, OR INAPPROPRIATE FOR YOUR SPECIFIC CIRCUMSTANCES. WE DO NOT GUARANTEE ANY PARTICULAR RESULTS, OUTCOMES, OR ACHIEVEMENTS FROM USING AI FEATURES. YOU ASSUME ALL RISK ASSOCIATED WITH YOUR RELIANCE ON AI-GENERATED CONTENT. ALWAYS CONSULT A QUALIFIED PROFESSIONAL FOR IMPORTANT DECISIONS AFFECTING YOUR HEALTH, FINANCES, LEGAL MATTERS, OR WELLBEING.

AI-generated images created through the Service are provided for personal, non-commercial use. They may be subject to OpenAI's usage policies and may not be used in ways that violate those policies.

8. Intellectual Property

  • The StepToGoal application, its design, code, branding, logos, features, and content (excluding User Content) are owned by Goalin LLP and protected by intellectual property laws of Kazakhstan and applicable international treaties.
  • You retain full ownership of all content you create within the Service ("User Content"), including goals, tasks, notes, and uploaded images.
  • By using the Service, you grant Goalin LLP a limited, non-exclusive, royalty-free, worldwide license to process, store, and display your User Content solely for the purpose of operating and providing the Service to you.
  • You represent and warrant that you own or have the necessary rights to all User Content you submit and that it does not infringe the intellectual property rights of any third party.
  • We do not claim ownership of AI-generated content created on your behalf.

To report intellectual property violations (DMCA or equivalent), contact us at support@steptogoal.io with the subject line "IP Violation Notice."

9. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

GOALIN LLP DOES NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM USING THE SERVICE WILL BE ACCURATE, RELIABLE, OR COMPLETE; (D) ANY ERRORS OR DEFECTS IN THE SERVICE WILL BE CORRECTED; OR (E) THE SERVICE OR SERVERS HOSTING THE SERVICE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE DO NOT GUARANTEE THAT THE USE OF THE SERVICE WILL RESULT IN ACHIEVING YOUR GOALS, IMPROVING YOUR PRODUCTIVITY, OR ANY OTHER PERSONAL OUTCOMES. RESULTS VARY BY INDIVIDUAL AND ARE NOT GUARANTEED.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GOALIN LLP, ITS OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, LICENSORS, SUBCONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE, OR ENHANCED DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COST OF SUBSTITUTE SERVICES, OR DAMAGES ARISING FROM RELIANCE ON AI-GENERATED CONTENT, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) TEN US DOLLARS (USD $10.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN FULL. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Nothing in these Terms limits or excludes our liability for: (i) death or personal injury caused by our proven gross negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any liability that cannot lawfully be excluded under applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Goalin LLP and its officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

  • Your use of or access to the Service;
  • Your violation of these Terms;
  • Your violation of any third-party rights, including intellectual property rights or privacy rights;
  • Any content you submit to or through the Service;
  • Your violation of any applicable law or regulation.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

12. Service Availability and Modifications

  • We strive to maintain the Service as available as possible but do not guarantee uninterrupted or error-free access.
  • The Service may be temporarily unavailable due to maintenance, updates, technical failures, or circumstances beyond our reasonable control.
  • We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice for non-material changes, and with reasonable prior notice for material changes that substantially impact your use of the Service.
  • We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

13. Force Majeure

Goalin LLP shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of God, war, terrorism, civil unrest, government actions, regulatory changes, internet infrastructure failures, power outages, cyber attacks, third-party service outages (including OpenAI, DigitalOcean, Apple, Google), pandemic, epidemic, or any other cause beyond our reasonable control ("Force Majeure Event").

If a Force Majeure Event continues for more than 30 days, either party may terminate the Service agreement upon notice.

14. Account Suspension and Termination

  • By You: You may delete your account at any time through the app settings. Upon deletion, your personal data will be permanently removed within 30 days as described in our Privacy Policy.
  • By Us: We may suspend, restrict, or terminate your account immediately and without notice if you: violate these Terms; engage in fraudulent, abusive, or illegal activity; create risk or legal exposure for us; or for any other reason at our sole discretion.
  • Upon termination, your license to use the Service ceases immediately.
  • Active subscriptions are not automatically refunded upon account termination due to Terms violations. Cancel your subscription through the app store before deleting your account to avoid being charged for the next billing period.
  • Provisions that by their nature should survive termination will survive, including Sections 7 (AI Disclaimer), 9 (Disclaimer of Warranties), 10 (Limitation of Liability), 11 (Indemnification), 15 (Dispute Resolution), and 16 (Governing Law).

15. Dispute Resolution and Arbitration

15.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at support@steptogoal.io and attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days of receiving your notice.

15.2 Binding Arbitration

If informal resolution fails, you and Goalin LLP agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration in Astana, Republic of Kazakhstan, conducted under the UNCITRAL Arbitration Rules, rather than in court, except as specified below.

The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

15.3 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND GOALIN LLP AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

15.4 Exceptions to Arbitration

Either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent imminent harm. Claims relating to intellectual property rights may also be brought in court.

15.5 Opt-Out Right

You may opt out of binding arbitration within 30 days of first accepting these Terms by sending written notice to support@steptogoal.io with the subject "Arbitration Opt-Out." If you opt out, disputes shall be resolved in the courts of Astana, Republic of Kazakhstan.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Kazakhstan, without regard to conflict-of-law principles. Subject to the arbitration provision above, any disputes not subject to arbitration shall be resolved exclusively in the courts of Astana, Republic of Kazakhstan, and you consent to the personal jurisdiction of such courts.

Notwithstanding the foregoing, users in certain jurisdictions may have rights under local mandatory consumer protection laws that cannot be waived by contract (e.g., EU consumer rights, Australian Consumer Law). Nothing in these Terms limits or excludes those non-waivable rights.

17. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the data practices described in the Privacy Policy.

18. General Provisions

18.1 Entire Agreement

These Terms, together with the Privacy Policy and any other agreements or policies referenced herein, constitute the entire agreement between you and Goalin LLP regarding the Service and supersede all prior agreements, understandings, and communications.

18.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions will continue in full force and effect.

18.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Goalin LLP.

18.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may freely assign our rights and obligations under these Terms to an affiliate or in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of our assets.

18.5 Notices

Legal notices to us must be sent in writing to support@steptogoal.io or to our registered address. We may provide notices to you via email, in-app notifications, or by posting on our website.

18.6 Language

These Terms are provided in English. In the event of any conflict between an English version and a translated version, the English version shall prevail to the extent permitted by applicable law.

19. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by:

  • Posting the updated Terms on our website with a new "Last Updated" date;
  • Sending a notification via email or in-app notice at least 14 days before changes take effect.

Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and delete your account before the effective date.

20. Contact Information

If you have questions about these Terms or the Service, please contact us:

  • Company: Goalin LLP (TOO "Goalin")
  • BIN: 260240021438
  • Address: Republic of Kazakhstan, Astana, Esil district, Dostyk street, house 13
  • Email: support@steptogoal.io
  • Phone: +7 775 177 45 99
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